The Howick & Eastern Post aims to report accurately and fairly, in line with our Editorial Code of Practice. If we fall short, we want to hear from you and put it right.
Step 1: Contact us first
Please raise your concern with us before taking it anywhere else. Email the editor at office@howickpost.co.nz with “Complaint” in the subject line.
So we can deal with your complaint quickly, please include:
- the headline and web address (URL) or print date of the article;
- what specifically you are concerned about; and
- which part of our Editorial Code you believe has not been met, if you can identify it.
Please make your complaint promptly — ideally within three months of publication.
Step 2: Our response
We will acknowledge your complaint within three working days and give you a considered response, normally within ten working days. Where we have made a mistake, we will correct it promptly and with due prominence, and where warranted we will apologise.
Step 3: If you are still not satisfied
If we cannot resolve your complaint to your satisfaction, you may refer it to an independent industry body for review.
