The Howick & Eastern Post aims to report accurately and fairly, in line with our Editorial Code of Practice. If we fall short, we want to hear from you and put it right.
Step 1: Contact us first
Please raise your concern with us before taking it anywhere else. Email the editor at editor@howickpost.co.nz with “Complaint” in the subject line.
So we can deal with your complaint quickly, please include:
- the headline and web address (URL) or print date of the article;
- what specifically you are concerned about; and
- which part of our Editorial Code you believe has not been met, if you can identify it.
Please make your complaint in writing within 20 working days of the story being published.
Step 2: Our response
We will acknowledge your complaint within three working days and give you a considered response, normally within ten working days. Where we have made a mistake, we will correct it promptly and with due prominence, and where warranted we will apologise.
Step 3: If you are still not satisfied
The Howick & Eastern Post is a member of the New Zealand Media Council and subject to its complaints procedure. Complaints should first be made in writing to editor@howickpost.co.nz within 20 working days of the story being published. If you are not satisfied with our response, you can complain to the Media Council. You will need to attach a copy of the article you are complaining about and any correspondence you have had with us.
